Who We Are

Its a pretty easy process payments can be made securely using one of the following methods through Western Union, Money Gram, Bitcoins, Apple Pay , Google Pay, PayPal, Cash app also accept, banker’s drafts or electronic bank transfer.

All payments are subject to validation checks and where required, authorization by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order (the client is responsible for any bank or conversion duties).

If these are not taken by the client, the sum due will be deducted in product from the order. Please contact us for more details if you have questions concerning any other method of payment

Please submit your case and provide your phone No. and the preferred time frame to call you, including what you may be interested in if what you desire is not found on the platform. We will get back to you as soon as possible.Please take into consideration that our office hours are 8:00 am to 4pm.

Cuban tobacco is fermented in a way to maintain organic material residus. With age a Cuban cigar continues its fermentation process in a slower way. When the cigar gets to about 10 or 15 years, the organic material turns inorganic and burns much better. Aged cigars give richer aromas than younger cigars but a much more mild and refined flavor.

Refunds are processed for lost packages post 10 days or for returned packages in the condition the order was received. For severely damaged or poor quality goods, we can issue replacements or credits, but for refunds to be issued, we must have past the 15 days to declare a loss or have the package returned back to us. Get in touch with us by email to receive the return details as it is different depending on your region

We ship every day of the week within 48 hours maximum.
The normal delivery time should be between 3 to 9 days. BUT…
… Shipping time varies from country to country depending on the local postal services. We will consider the closest la Casa Del habanos location very quick to ship out your package, delays are mostly happening in your country.. As soon as your order is shipped you will receive a tracking number by email and your order status will be updated to shipped.

Shipping to the US is possible, you have 2 options:
-Shipping in the original boxes with the labels on, via postal service, delivery could take 7 working days at most. Shipping without the original boxes and the labels, via Express courier, guaranteed delivery in 3 to 5 working days. Shipping the labels and the original boxes separately is possible for an extra 20 US$ per box.
-Please contact us if you need any additional information regarding shipping or payment through mail.